Refund policy

At Sloane Cuticle. we want you to love your order! Because our products are personal care/cosmetic items, we have a few policies in place to ensure the safety and quality of every product.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns or exchanges for products that have been opened, used, or tested.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or you received the wrong item, please contact us within 7 days of delivery at sloanecuticle@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If approved, we may offer a replacement or refund at our discretion.

Lost or Stolen Packages

Sloane Cuticle is not responsible for packages that are marked as delivered by the shipping carrier but are missing, stolen, or delivered to an incorrect location due to an address entered incorrectly at checkout.

Please verify that your shipping address is correct before placing your order.

Order Changes & Cancellations

Orders are processed quickly. If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has been processed or shipped.

Refunds

If a refund is approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

By placing an order with Sloane Cuticle, you acknowledge and agree to this Refund & Return Policy.

Thank you! ♡